Terms of Service

OVERVIEW

This website is operated by our Company (“we”, “us”, “our”), a brand offering premium jewellery collections through its platforms. Throughout the site, these terms refer to our Company.

We offer this website, including all information, tools, and services available from this site, to you (the user), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features, tools, collections, or services added to our platform shall also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on a third-party e-commerce platform, which provides us with the technology that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
The headings used in this agreement are for convenience only and will not limit these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate sources. Any reliance is at your own risk.
This site may contain historical information, which is for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
We shall not be liable for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Return Policy.
We strive to display product colors and images accurately but cannot guarantee your monitor’s display.
We reserve the right to limit the sales of our products or Services to any person or region. We may limit quantities of any products or services. All product descriptions and pricing are subject to change at any time. We reserve the right to discontinue any product. Any offer is void where prohibited.
We do not warrant that the quality of any products or services will meet your expectations or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders under the same account, credit card, or billing/shipping address. If we change or cancel an order, we will attempt to notify you using the contact information provided. We reserve the right to limit orders that appear to be placed by dealers or resellers.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account information.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control.
You acknowledge that we provide access to such tools “as is” without any warranties. We have no liability arising from your use of optional third-party tools.
Your use of optional tools is at your own risk. We may offer new services and features in the future, which shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
Our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating their content and have no liability for any third-party materials or websites.
We are not liable for any harm related to the purchase or use of goods or services from any third-party websites. Please review their policies before engaging in any transaction.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send certain specific submissions or creative ideas, suggestions, or other materials (collectively, ‘comments’), you agree that we may edit, copy, publish, distribute, translate, and otherwise use any comments you forward to us. We are under no obligation to maintain comments in confidence, pay compensation for them, or respond to them.
We may monitor, edit, or remove content that we determine is unlawful, offensive, or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third-party. You may not use a false email address or mislead us as to the origin of any comments. You are solely responsible for any comments you make.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our site may contain typographical errors or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
We undertake no obligation to update, amend, or clarify information in the Service except as required by law.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose; to solicit unlawful acts; to violate any regulations; to infringe upon intellectual property rights; to harass, abuse, or discriminate; to submit false information; to transmit malicious code; to collect personal information of others; for obscene or immoral purposes; or to interfere with security features. We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted or error-free.
We do not warrant that the results from the use of the service will be accurate or reliable.
You agree that we may remove the service or cancel it at any time.
Your use of the service is at your sole risk. The service is provided ‘as is’ and ‘as available’ without any warranties.
In no case shall our Company be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the service or any products, including, but not limited to, any errors or omissions in any content. Our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless our Company and our affiliates, partners, officers, agents, and employees from any claim or demand made by any third-party due to your breach of these Terms of Service or your violation of any law.

SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be severable and shall not affect the validity of the remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination.
These Terms are effective unless terminated by either you or us. We may terminate this agreement at any time without notice if you fail to comply with any term.

SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise any right shall not constitute a waiver.
These Terms of Service and any policies posted constitute the entire agreement and govern your use of the Service, superseding any prior agreements.

SECTION 18 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of our jurisdiction, without regard to its conflict of laws principles.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates. It is your responsibility to check our website periodically for changes. Your continued use constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service can be sent to us via the contact methods provided on our website.

SECTION 21 – SHIPPING & HANDLING
Orders are generally processed and prepared for shipment according to our standard procedures. Please note that personalized items may require additional handling time. If your order has a mix of product types, it may be sent in separate shipments.
Once your order is dispatched, you will receive tracking details through our standard communication channels.
We strive to ensure the accuracy of our delivery information. Our return policy allows for the return of unused items in their original condition, subject to certain product exclusions. We reserve the right to process refunds after inspecting returned items. For returns, the company may adjust the refund value if items are missing from the return package. Refunds are initiated upon receipt of the product back in our warehouse and are processed based on the original purchase price. We also offer replacement or exchange options under conditions similar to our return policy. The return process can be initiated through our website or by contacting our support team. We request your availability for the return pickup. In some areas, serviceability may vary, and we may request that you return the product via an alternative courier service, with reasonable shipping costs adjusted against your refund. In the event of missing or empty packages, we require that you contact our support team promptly and provide an unpacking video as evidence.

SECTION 22 – ADDITIONAL TERMS FOR SPECIFIC PRODUCT CATEGORIES
We offer programs for our jewellery items, which may include buy-back, exchange, and warranty options. These programs are subject to specific terms and conditions, including deductions and processing fees based on then-current market valuations. The availability and extent of these services may be determined after product inspection and are at the company’s discretion.
We also offer a limited warranty for manufacturing defects, which does not cover general wear and tear.
Our gift cards and loyalty rewards programs are governed by their own specific terms, including usage, activation timelines, validity, and redemption conditions. Please note these programs may have specific restrictions on combine with other offers and may not be applicable to all products.
For our made-to-order products, there are specific provisions regarding order cancellation, delivery timelines, and return eligibility. Return and exchange requests for such products are handled in accordance with our standard policies for these categories.